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Troubleshooting Embedded StoryPrompts
Troubleshooting Embedded StoryPrompts
Updated over 10 months ago

Your Browser Was Unable to Access Your Camera

If you've embedded the StoryPrompt embed code on your website and when a respondent tries to record, they experience the following error, it usually means that your CMS is automatically removing permissions StoryPrompt needs to work:

The good news is that we have a workaround! Simply add this script code anywhere on your page (but ideally at the end of the <body> section) and it will resolve itself:

<script> setTimeout(function () { var iframes = document.querySelectorAll("iframe"); for (var i = 0; i < iframes.length; i++){ iframes[i].setAttribute("allow", "camera *; microphone *; autoplay *; encrypted-media *; fullscreen *; display-capture *;"); } }, 3000); </script>

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