You can request star ratings from your customers in the contact form. They will be able to add their rating once they have recorded their response.
To begin, you will need to set up your StoryPrompt and go to Configure your StoryPrompt.
To edit this page, go to Contact Form Page.
In this tab you can toggle the information you would like to collect on or off.
These include:
Collect contact details - If this is toggled off, all the fields will disappear.
Collect at the start - You can toggle this on to move the process to the beginning. So for example, capture their details before they capture any testimonials for you.
Name - If this is toggled on they will need to add their name. You can make this required and add placeholder text.
Email address - If this is toggled on they will need to add their email address. You can make this required and add placeholder text.
Job Title - If this is toggled on they will need to add their job title. You can make this required and add placeholder text.
Star rating - This will allow your customers to give you a star rating and add placeholder text.
Additional photos and videos - If toggled, the respondent will be able to upload photos and videos to be used as b-roll in the final video, add placeholder text.
Headshot - This is an image of the respondent and is ideal for text replies, add placeholder text.
Company - The respondent can add their company name, add placeholder text.
Phone Number - The respondent can add their phone number, add placeholder text.
To request a star rating from your customers, toggle Star rating. You will then see a preview of the star rating on the right.
Once the respondent has replied to your prompts they will be taken to the Contact Form Page where they can select how many stars they would like to give you.
